Community Resource Handbooks

Designed to assist community groups to begin, manage & grow


This handbook series is designed to bring together much of the excellent information and advice that exists for community groups in Queensland and across Australia.

They consolidate the knowledge gained through our community leadership work with more than 2,000 community groups over the past fifteen years.

Content is tailored to help small charitable community groups run primarily by volunteers, with limited resources and time.

The handbooks were launched by the Minister for Communities, Women and Youth, Minister for Child Safety, Minister for Multicultural Affairs, the Honourable Shannon Fentiman MP, during National Volunteer Week, May 2015.

Handbook 1: Starting a community group

This handbook covers:

  • What is a community group?
  • Are community groups valuable for Australia?
  • What is the role of community groups?
  • Should I start my own community group?
  • How do I start setting up a community group?
  • What are the current trends and issues faced by community groups?

Download Handbook 1

Handbook 2: Running an effective group

This handbook covers:

  • Who are the leaders in our community?
  • What motivates community leaders?
  • What do leaders do?
  • How can I be an effective leader?
  • What are some basic strategies for running an effective community group?
  • How can we best communicate with our members and the wider community?
  • How can we ensure our group is here to stay?

Download Handbook 2

Handbook 3: Working with people

This handbook covers:

  • How can we recruit new members or volunteers for our group?
  • How can I encourage and retain new group members?
  • What rights and responsibilities do volunteers have?
  • Do we need to follow any rules or regulations for managing volunteers?
  • How can we manage and reduce conflict within our group?
  • How can we encourage young people to volunteer with our group?
  • How can we work with different groups of people?

Download Handbook 3

Handbook 4: Day to day operations

This handbook covers:

  • Planning for success
  • Legal structures for community groups
  • Running a management committee or board
  • Managing risk and ensuring safety
  • Insuring against risk
  • Managing your money
  • Technology and record keeping

Download Handbook 4

Handbook 5: Creating connections

This handbook covers:

  • Encouraging participation
  • Community capacity building
  • Communication and marketing
  • Fundraising
  • Innovation

Download Handbook 5